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Privacy Policy

This Privacy Policy explains how Chinandogo collects, uses, stores, and protects customer information when you visit our website, place an order, contact us, or use our services. It is written for customers and should be read before using the website or placing an order.

Last updated: 31 May 2026

Order Information

Used to process orders, payments, delivery, and customer support.

Delivery Details

Shared only where needed with delivery or courier service providers.

Website Data

Basic website usage data may be used to improve site performance and security.

Policy Access

This policy is linked from the website footer for easy customer access.

1. Information We Collect

We may collect customer information when you browse the website, create or submit an order, contact us, subscribe to updates, or request support.

Contact details such as name, phone number, email address, and delivery address.
Order details such as products ordered, quantity, price, payment method, and delivery option.
Payment confirmation details related to M-PESA STK Push or Bank Transfer orders. We do not ask customers to share card PINs or mobile money PINs.
Communication records when you contact us by phone, email, WhatsApp, website forms, or social media.
Technical information such as device type, browser type, pages visited, and approximate usage data for site security and performance.

2. How We Use Customer Information

Customer information is used for clear business purposes connected to orders, delivery, customer support, and website operation.

To process, confirm, dispatch, deliver, and manage orders.
To contact customers about order status, delivery arrangements, payment confirmation, returns, refunds, or support requests.
To respond to questions, complaints, warranty requests, and policy-related inquiries.
To keep order records, prevent fraud, improve website security, and maintain accurate business records.
To send updates or marketing messages only where the customer has provided contact details or requested updates, and where such messages are allowed by applicable rules.

3. Payment and Checkout Information

Chinandogo uses payment options shown during checkout, including M-PESA STK Push and Bank Transfer. Payment processing may involve third-party payment or communication service providers.

Customers should confirm payment prompts only on their own phone and should not share M-PESA PINs, card PINs, passwords, or one-time codes with anyone.
Payment confirmation details may be used to verify orders, update order status, and resolve payment issues.
We do not sell customer payment information.

4. Sharing of Information

We only share customer information where it is necessary to operate the store, complete orders, provide support, or comply with valid business or legal requirements.

Delivery partners or couriers may receive delivery details needed to complete delivery.
Payment service providers may process payment confirmations and transaction-related information.
Website hosting, analytics, email, SMS, WhatsApp, or security service providers may process limited information needed to provide their services.
Information may be shared where required to investigate fraud, respond to lawful requests, or protect the rights and safety of customers, the business, or other users.

5. Cookies and Website Tracking

The website may use cookies or similar technologies to support normal website functions, improve performance, remember preferences, understand website usage, and help protect the website from misuse.

Customers may adjust cookie settings through their browser settings.
Disabling some cookies may affect certain website functions such as cart behavior, checkout, or preferences.
If advertising or analytics tools are used, they should be configured according to the applicable platform requirements.

6. Data Storage and Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or alteration. No website or online transmission method is completely risk-free, so customers should also protect their own accounts, devices, and payment credentials.

Access to customer information is limited to people or service providers who need it for order handling, support, payment confirmation, delivery, or website operation.
Customer records are kept only for as long as needed for order management, support, accounting, fraud prevention, and business record purposes.

7. Customer Choices and Requests

Customers may contact us to ask about personal information connected to their order or customer communication.

You may request correction of inaccurate contact or delivery information.
You may request help with order records, support records, or marketing communication preferences.
Some information may need to be retained where it is required for order history, accounting, fraud prevention, dispute resolution, or business records.

8. Children's Privacy

Chinandogo sells electronics to customers who can legally place orders and make payment arrangements. The website is not intended for children to submit personal information without guidance from a parent or guardian.

9. Updates to This Privacy Policy

We may update this Privacy Policy when our website, checkout process, payment methods, delivery process, or business practices change. The latest version will be posted on this page with the updated date.

10. Contact for Privacy Questions

Email: info@chinandogo.co.ke
Phone: 0722 859 959
Location: Nairobi, Kenya

When contacting us about privacy or order information, include enough details for us to identify the relevant order or communication.

Email Support

info@chinandogo.co.ke

Phone Support

0722 859 959

Business Location

Nairobi, Kenya

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