These Terms of Service explain the rules that apply when customers use the Chinandogo website, browse products, place orders, choose payment options, request delivery, or contact us for support. Please read these terms before using the website or placing an order.
Last updated: 31 May 2026
Customers should review product details, price, and availability before ordering.
An order may require confirmation before dispatch or delivery.
Customers must not misuse the website, checkout, or communication channels.
Questions about orders or terms can be sent through the listed contact details.
By using the Chinandogo website, placing an order, contacting us about a product, or using our checkout process, you agree to these Terms of Service and the policies linked on this website.
We aim to present product details clearly, including product name, price, key specifications, availability, and product condition where applicable.
Prices are shown in Kenya Shillings unless stated otherwise. The final payable amount may include product price, delivery fee, and any other clearly communicated charges that apply to the order.
Submitting an order does not automatically mean the order has been accepted or dispatched. Orders may be reviewed for product availability, payment confirmation, delivery details, and fraud prevention.
Available payment options are shown during checkout. Payment options may include M-PESA STK Push and Bank Transfer for the customer's location or order type.
Delivery is handled according to the Shipping Policy. Delivery coverage, timelines, and fees depend on the product, location, and delivery method.
Returns, refunds, exchanges, and damaged or incorrect item reports are handled according to the Returns & Refunds Policy.
Warranty support depends on the product, brand, supplier, warranty card, invoice, and applicable warranty terms. Customers should keep receipts, invoices, warranty cards, packaging, and accessories after purchase.
Customers are responsible for providing correct information, reviewing orders before payment, keeping communication channels reachable, and using the website properly.
Website content is provided to help customers understand products, policies, and services. Links to policy pages, contact pages, and product pages are provided for customer convenience.
Chinandogo is responsible for handling orders, customer support, delivery coordination, returns, and refunds according to the policies shown on the website. We are not responsible for losses caused by customer-provided wrong information, unauthorized sharing of payment credentials, misuse of products, third-party courier issues outside our control, or events that cannot reasonably be controlled.
We may update these Terms of Service when our products, checkout process, payment methods, delivery process, policies, or business operations change. The latest version will be posted on this page with the updated date.
Email: info@chinandogo.co.ke
Phone: 0722 859 959
Location: Nairobi, Kenya
When contacting us about an order or policy issue, include your order number where available.
info@chinandogo.co.ke
0722 859 959
Nairobi, Kenya
Shipping, Returns and Warranty